Reswitch Pty Ltd, ABN 34 669 509 139 ("we", "our", "us") is committed to protecting the privacy of our users and ensuring that your personal data is handled in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and protect your data when you utilise our services. By using our services, you consent to the practices described in this policy.
1. Personal Data
We may collect personal data that allows us to provide our services effectively to our users. This includes:
- ✓Contact Information: Name, phone number, email address, residential or business address, demographic information, gender, and other contact details.
- ✓Energy bill payment details.
We collect this data from various sources, including the information you provide directly to us and data shared by energy infrastructure developers that have engaged our services.
2. Use of Your Personal Data
We use your personal data to:
- ✓Provide and maintain our services.
- ✓Send marketing and promotional materials.
- ✓Adhere to applicable laws and regulations.
All data usage is strictly for the purpose of delivering and improving our services.
3. Anonymised and Aggregated Data
We will anonymise and aggregate any personally identifiable information of your data and combined with data from other users to create a general overview of trends and patterns for modelling and reporting purposes.
4. Data Security
We take data security seriously and implement industry-standard security measures, including encryption and secure access protocols, to protect your personal data from unauthorised access, disclosure, or misuse. Including:
- ✓Delete any data you share with us when it has been used to deliver the services.
- ✓Restricting access to sensitive information to only authorised employees.
- ✓Compliance to Australian government policies and applicable laws and regulations for sharing and use of personal data.
- ✓Regularly conducting security reviews and audits.
5. Retention of Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes retaining your data for compliance with legal obligations, and resolving disputes.
6. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where applicable, notified to you by email.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact:
Reswitch Pty LtdLevel 17, 31 Queen St
Melbourne, VIC 3000
Australia
support@reswitch.com